Effective April 10, 2026 · Last updated: May 5, 2026
These Terms of Service ("Terms") govern your access to and use of the Revelara platform, website, and related services (collectively, the "Service") provided by Revelara AI LLC ("Revelara AI," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
"Account" means the account you create to access the Service.
"Customer Data" means any data, content, or information you submit to, upload to, or connect with the Service, including postmortem and incident report data, source code repository metadata (such as git commit hashes, file paths, and change summaries), reliability risk data, and related operational information.
"User" or "you" means the individual or entity accessing or using the Service.
"Subscription" means the paid plan you select for access to the Service, as described on our pricing page.
You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this requirement and that any information you provide is accurate and complete.
To use the Service, you must create an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You agree to notify us immediately at support@revelara.ai if you suspect unauthorized access to your Account.
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
Revelara AI provides a reliability risk management platform that:
The specific features available to you depend on your Subscription plan.
5.1 Ownership. You retain all rights, title, and interest in your Customer Data. These Terms do not grant Revelara AI any ownership rights in your Customer Data.
5.2 License to Revelara AI. You grant Revelara AI a limited, non-exclusive, worldwide license to access, process, and display your Customer Data solely to provide, maintain, and improve the Service for you. We will not use your Customer Data for any other purpose without your explicit written consent.
5.3 Your Responsibilities. You are solely responsible for:
5.4 Data Processing Agreement. If you require a Data Processing Agreement (DPA) for compliance with GDPR or other data protection regulations, please contact us at legal@revelara.ai.
5.5 Third-Party Integrations. When you connect a third-party account (such as Google Drive, JIRA, Linear, Slack, GitHub, or Notion) to the Service, you represent that you have the authority to authorize Revelara AI's access to that account and that your use of the Service in connection with that account complies with the third party's terms of service and applicable law. You may disconnect any third-party integration at any time from your account settings; doing so revokes the access tokens Revelara AI holds for that provider. Where applicable, additional deletion behaviors on disconnect are described in our Privacy Policy.
You agree not to use the Service to:
We reserve the right to suspend or terminate your access if you violate these restrictions.
7.1 Plans and Pricing. Access to the Service requires a Subscription. Current plans and pricing are available at revelara.ai/pricing. We may change pricing with 30 days' notice.
7.2 Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Payment is due at the start of each billing period. All fees are non-refundable except as required by law or as explicitly stated in these Terms.
7.3 Taxes. You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your invoice.
7.4 Late Payment. If payment fails, we may suspend access to the Service after providing reasonable notice and an opportunity to update your payment method.
We may offer free trials or access to beta features from time to time. Free trials automatically convert to paid Subscriptions unless canceled before the trial period ends. Beta features are provided "as is" without warranty and may be modified or discontinued at any time.
9.1 Our IP. The Service, including its design, code, documentation, trademarks, and all related intellectual property, is owned by Revelara AI or its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.
9.2 Feedback. If you provide suggestions, feature requests, or other feedback about the Service, we may use that feedback without obligation to you.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service, including your Customer Data and our proprietary technology. Confidential information may be disclosed if required by law, provided the disclosing party gives reasonable notice where permitted.
We warrant that the Service will perform materially in accordance with its documentation during your Subscription period.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that it will identify all reliability risks in your systems.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVELARA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO REVELARA AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
These limitations apply even if Revelara AI has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless Revelara AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your Customer Data, or your violation of these Terms.
14.1 Term. These Terms are effective when you first access the Service and remain in effect until terminated.
14.2 Termination by You. You may cancel your Subscription and close your Account at any time. Cancellation takes effect at the end of your current billing period.
14.3 Termination by Us. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the Service (with reasonable notice).
14.4 Effect of Termination. Upon termination, your right to use the Service ceases immediately. We will make your Customer Data available for export for 30 days following termination. After that period, we will delete your Customer Data within 90 days, unless required by law to retain it.
Sections that by their nature should survive termination (including Sections 5.1, 9, 10, 11, 12, 13, 15, and 16) will survive.
15.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
15.2 Informal Resolution. Before filing any formal proceeding, you agree to contact us at legal@revelara.ai and attempt to resolve the dispute informally for at least 30 days.
15.3 Arbitration. If informal resolution fails, any dispute arising out of these Terms shall be resolved by binding arbitration administered by JAMS in San Mateo County, California, under its Streamlined Arbitration Rules. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
15.4 Class Action Waiver. You agree to resolve disputes with Revelara AI on an individual basis and waive any right to participate in a class action, class arbitration, or representative proceeding.
15.5 Exceptions. Either party may seek injunctive relief in any court of competent jurisdiction for matters related to intellectual property or confidentiality obligations.
Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any applicable DPA, constitute the entire agreement between you and Revelara AI regarding the Service.
Amendments. We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Your continued use of the Service after the effective date of any changes constitutes acceptance.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
If you have questions about these Terms, contact us at:
Revelara AI LLC
Email: legal@revelara.ai
Website: https://revelara.ai